Shopping Policy

1. Ordering Process

Our shopping process is designed to be simple and secure:

1.1 Account Creation

• Create an account with your email and password
• Provide accurate personal and shipping information
• Verify your email address
• Set up payment methods

1.2 Product Selection

• Browse our extensive product catalog
• Use filters and search to find specific items
• Read product descriptions, specifications, and reviews
• Check product availability and delivery times

1.3 Shopping Cart

• Add items to your cart
• Review quantities and prices
• Apply discount codes or promotions
• Save items to wishlist for later purchase

1.4 Checkout Process

• Review your order summary
• Select shipping address and method
• Choose payment method
• Confirm order and complete payment

2. Product Information

2.1 Product Descriptions

We strive to provide accurate and detailed product information:

• Comprehensive product descriptions
• High-quality product images
• Technical specifications and features
• Customer reviews and ratings
• Size charts and measurement guides

2.2 Pricing Information

• All prices are displayed in Indian Rupees (₹)
• Prices include applicable taxes
• Shipping costs are calculated at checkout
• Discounts and promotions are clearly marked
• Price matching available for eligible items

2.3 Availability

• Real-time inventory updates
• Backorder options for out-of-stock items
• Email notifications when items become available
• Alternative product suggestions

3. Shipping and Delivery

3.1 Shipping Methods

• Standard Delivery: 3-5 business days
• Express Delivery: 1-2 business days
• Same Day Delivery: Available in select cities
• International Shipping: 7-14 business days

3.2 Shipping Costs

• Free shipping on orders above ₹1,000
• Standard shipping: ₹100 for orders below ₹1,000
• Express shipping: ₹200 additional
• International shipping: Calculated based on destination

3.3 Delivery Tracking

• Real-time tracking information
• Email and SMS notifications
• Delivery confirmation
• Contact information for delivery issues

4. Returns and Exchanges

4.1 Return Policy

• 30-day return window for most items
• Items must be unused and in original packaging
• Free return shipping for defective items
• Return labels provided for eligible returns

4.2 Exchange Policy

• Size and color exchanges available
• Exchange for different product variants
• No additional shipping charges for exchanges
• Price difference refunded or charged as needed

4.3 Non-Returnable Items

• Personalized or custom items
• Digital downloads and software
• Gift cards and vouchers
• Hygiene and personal care items
• Sale and clearance items (unless defective)

5. Customer Service

5.1 Support Channels

• Live Chat: Available 24/7 on our website
• Email Support: support@xtream-store.com
• Phone Support: 9743046583
• Help Center: Comprehensive FAQ and guides

5.2 Response Times

• Live Chat: Immediate response
• Email: Within 24 hours
• Phone: During business hours (9 AM - 6 PM)
• Social Media: Within 4 hours

5.3 Issue Resolution

• Order tracking assistance
• Payment and billing support
• Product information and recommendations
• Return and exchange processing
• Technical support for website issues

6. Security and Privacy

6.1 Account Security

• Strong password requirements
• Two-factor authentication available
• Secure login and logout procedures
• Account activity monitoring

6.2 Data Protection

• SSL encryption for all transactions
• PCI DSS compliance for payment processing
• Regular security audits
• Privacy policy compliance

7. Promotions and Discounts

7.1 Types of Promotions

• Seasonal sales and discounts
• New customer welcome offers
• Loyalty program rewards
• Referral bonuses
• Bundle and package deals

7.2 Coupon and Discount Codes

• Enter codes at checkout
• One code per order
• Cannot be combined with other offers
• Valid for specified time periods
• Terms and conditions apply

8. Loyalty Program

Our loyalty program rewards our valued customers:

8.1 Points System

• Earn 1 point for every ₹10 spent
• Redeem 100 points for ₹10 discount
• Points expire after 12 months
• Bonus points for special promotions

8.2 Member Benefits

• Exclusive member-only sales
• Early access to new products
• Free shipping on all orders
• Priority customer support
• Birthday rewards and special offers

9. Prohibited Activities

To ensure a fair shopping experience, the following activities are prohibited:

• Creating multiple accounts for abuse
• Using automated bots or scripts
• Attempting to manipulate prices or promotions
• Providing false information
• Reselling products for commercial purposes
• Attempting to circumvent security measures

10. Updates to Shopping Policy

We may update this Shopping Policy from time to time to reflect:

• Changes in our services or procedures
• New features or policies
• Legal or regulatory requirements
• Customer feedback and improvements

Significant changes will be communicated through our website, email notifications, and social media channels.

11. Contact Information

For questions about our shopping policies, please contact us: